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THX Spatial No Sound

  • September 7, 2020
  • 5 replies
  • 17 views
P
Hello there, I am now testing the THX Spatial Audio software with my Beyerdynamics. Well, at least I'm trying. I followed the installation instructions carefully. Sound output is set to THX Audio and also the correct device in the THX software. However, I don't get any sound. Can someone help me please? Many thanks in advance.
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5 Replies

Razer.Caziel
  • Razer.CazielRazer Support
  • I am the Lightbringer
  • 4792 replies
  • September 8, 2020
Do you mind sharing screenshots of your THX Audio settings and Windows Sound Panel? I'd like to get a better view of how things are configured before we jump into troubleshooting.
P
Sure, no problem. Many thanks in advance. This is my setup, but i get no sound ...
1 Attachments
Razer.Caziel
  • Razer.CazielRazer Support
  • I am the Lightbringer
  • 4792 replies
  • September 12, 2020
Parthurition
Sure, no problem. Many thanks in advance. This is my setup, but i get no sound ...
Is your headset plugged directly to your sound card, or are you using a desktop DAC, or maybe even the front panel's audio port?
P
I use an asus xonar sound card. My Headset is plugged directly. Razer Surround on Synapse 2 is also installed. Works here without issues.
Razer.Caziel
  • Razer.CazielRazer Support
  • I am the Lightbringer
  • 4792 replies
  • September 15, 2020
Parthurition
I use an asus xonar sound card. My Headset is plugged directly. Razer Surround on Synapse 2 is also installed. Works here without issues.
It is possible that the sound card drivers aren't working well with how THX Spatial Audio is transcoded, and I may be out of my depth here. Please send me a PM so we can coordinate this with our Software Team. For now, try to reinstall the 7.1 surround app and the sound card drivers. *Locking the thread to curb the conversation to PMs.
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