THX Spatial not working on Windows 10 Precision 5540 | Razer Insider
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I have 2 laptops and I worked with support today to get my older laptop's THX Spatial sound working by doing the whole clean install method, etc., etc. So I went to do it on my Precision 5540 and nothing I do makes it work. Everything looks good from the sense that I have the right sound device available, I can see all the options in Synapse, etc., but the tests don't work (there is no sound) and using THX as the audio device results in no sound as well. The one clue that I have are messages in the event log such as:



code:
Fault bucket , type 0
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: THXHelper22AD.exe
P2: 0.0.0.0
P3: 5d81b8d2
P4: THXHelper22AD.exe
P5: 0.0.0.0
P6: 5d81b8d2
P7: 000000000002ede0
P8: c0000409
P9: 0000000000000007
P10:

Attached files:
\\\\?\\C:\\ProgramData\\Microsoft\\Windows\\WER\\Temp\\WER1ABB.tmp.WERInternalMetadata.xml

These files may be available here:
\\\\?\\C:\\ProgramData\\Microsoft\\Windows\\WER\\ReportQueue\\AppCrash_THXHelper22AD.ex_51af53c89bf65eb1403afb8c4623cb64a5c9e69_feb946b2_d3425631-27ad-4b28-96a7-28f23667c6c5

Analysis symbol:
Rechecking for solution: 0
Report Id: 6dd5b641-7f0b-4524-919e-8c02f3c98949
Report Status: 100
Hashed bucket:
Cab Guid: 0




code:
Fault bucket , type 0
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: THXHelper0520.exe
P2: 0.0.0.0
P3: 5d81b1d9
P4: THXHelper0520.exe
P5: 0.0.0.0
P6: 5d81b1d9
P7: 000000000002ede0
P8: c0000409
P9: 0000000000000007
P10:

Attached files:
\\\\?\\C:\\ProgramData\\Microsoft\\Windows\\WER\\Temp\\WER1685.tmp.WERInternalMetadata.xml

These files may be available here:
\\\\?\\C:\\ProgramData\\Microsoft\\Windows\\WER\\ReportQueue\\AppCrash_THXHelper0520.ex_162f744f39b7fbf3e990a97bba3087c728466e27_2da86135_261e19b6-1a10-4808-93bd-b87d4da5763f

Analysis symbol:
Rechecking for solution: 0
Report Id: 51a88443-8d33-45b2-be25-7d8ab4e2d4a1
Report Status: 100
Hashed bucket:
Cab Guid: 0




code:
Fault bucket , type 0
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: GameManagerService.exe
P2: 2.0.150.20
P3: 5df281c4
P4: System.Management
P5: 4.8.3752.0
P6: 5c7a241f
P7: 8a
P8: 51
P9: PSZQOADHX1U5ZAHBHOHGHLDGIY4QIXHX
P10:

Attached files:
\\\\?\\C:\\ProgramData\\Microsoft\\Windows\\WER\\Temp\\WER7762.tmp.WERInternalMetadata.xml

These files may be available here:
\\\\?\\C:\\ProgramData\\Microsoft\\Windows\\WER\\ReportQueue\\AppCrash_GameManagerServi_7a5da8fdc38a98e6d4d4c545631927b71ce3cf0_e33a84af_8cd2543d-0032-4b6f-9c34-0ce29ab96be9

Analysis symbol:
Rechecking for solution: 0
Report Id: 73a375a0-2aae-4e32-8e9b-c88e92e27eef
Report Status: 102
Hashed bucket:
Cab Guid: 0




code:
Fault bucket , type 0
Event Name: StoreAgentSearchUpdatePackagesFailure1
Response: Not available
Cab Id: 0

Problem signature:
P1: Acquisition;DSIC
P2: 8024402c
P3: 18363
P4: 836
P5: Windows.Desktop
P6: Z
P7:
P8:
P9:
P10:

Attached files:
\\\\?\\C:\\ProgramData\\Microsoft\\Windows\\WER\\Temp\\WER7936.tmp.WERInternalMetadata.xml

These files may be available here:
\\\\?\\C:\\ProgramData\\Microsoft\\Windows\\WER\\ReportQueue\\NonCritical_Acquisition;DSIC_e09e7c2533efc8b899ceeffa8cf2ef3a6ec247_00000000_f326ce8b-c5cd-4c64-ad74-f8a8555279d8

Analysis symbol:
Rechecking for solution: 0
Report Id: f326ce8b-c5cd-4c64-ad74-f8a8555279d8
Report Status: 102
Hashed bucket:
Cab Guid: 0




Any ideas what is happening? It seems that the THX files are crashing.
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