Around 2weeks ago, I tried buying a MLBB pass for a friend. For some reason, the first purchase went through but the next one didn’t. So I tried a few more times but it kept saying “Purchase Failed”. Opened up my transactions and found many Pending transactions for the same MLBB pass but I don’t need that many. It’s been 2Weeks and I can neither get rid of the pending transactions or buy from the MLBB side. Tried contacting customer service via email but haven’t gotten a single reply.
If possible, can I cancel the pending transactions? It’s been quite some time and I don’t need it anymore. Hasn’t charged me yet but I don’t want a sudden mass-charge to my account once all the unwanted pending transactions go through.
Too many pending purchases. Can I get rid of them?
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Userlevel 7
- Razer Support
- 2398 replies
-
8 April 2024
Hi
Thanks for posting your concern on our support board. For Razer Gold-related concerns, it’s best that you submit a support ticket here: https://gold.razer.com/ticket-inbox/submit. If you already have an existing ticket, get back to me with the reference number, and I will coordinate with the relevant team for an update.
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