Top Knowledge Base Articles Updated 3/4/21 | Razer Insider
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General FAQs




How to find the serial number, product number, or part number on a Razer product

Razer Synapse does not recognize or detect my Razer device

How to clean Razer devices

How to assign macros on Razer Synapse 3-enabled Razer products

How to add a device to a multi-device dongle

Software and Firmware Updates for Razer Peripherals





Mouse




Razer Mamba Elite Firmware Updates

Razer Mamba Wireless Firmware Updates

How to activate the Razer Hypershift on the Razer mouse

How to manually change the DPI Sensitivity on my Razer Mouse

How to create macros on a Razer Mouse

My Razer mouse does not track, move the cursor, or is not tracking well





Headset




Razer Nari Firmware Updates

How to pair your wireless USB dongle to a Razer Nari headset using the Razer Nari Pairing Utility

How to use the Dongle Recovery Tool to restore and pair a Razer Nari headset to a system

My Razer Nari, Nari Essential, or Nari Ultimate headset cannot connect to the replacement dongle

Razer Kraken Tournament Edition Firmware Updates





Keyboard




How to fix an unresponsive Razer keyboard

Razer BlackWidow 2019 Firmware Updater

Razer keyboard spams keys or does not register input when pressed

How to change the LED lighting color of a Razer keyboard

The Chroma lighting on Razer keyboards does not sync with Razer devices

The keyboard key is physically sticky, stuck or loose





Audio, Speakers, and Microphones




How to troubleshoot a Razer headset microphone that is not working, unresponsive, or not picking up sound

How to troubleshoot and resolve loud buzzing noise in THX-enabled Razer headsets

How to set up my Razer Seiren Mini

Headset audio output is bleeding into the microphone on Discord

The microphone on my Razer Kraken 2019 is not sensitive enough

How to record game audio using the Razer Ripsaw HD game capture card





System




How to get security update for Razer Blade laptops

How to reset the Razer Blade to its default factory settings

How to reduce the fan noise on the Razer Blade while gaming

How to prevent the Razer Blade from having a poor battery life

How to check the graphics driver version of a Razer Blade laptop

The Razer Blade does not have power or does not turn on





Razer Phone




My Razer Phone is not charging

How to check the IMEI number on the Razer Phone

How to perform a hard reset on the Razer Phone

Internet, PC, or Bluetooth connection issues on a Razer Phone

How to perform a factory reset on the Razer Phone

The fingerprint sensor on the Razer Phone is not working

How to fix microphone issues on the Razer Phone





Software and Services




How to perform a clean re-installation of Razer Synapse 3 & 2.0 on Windows

How to install Razer Synapse 3

I am unable to launch Razer Synapse 3

How to enable an Authenticator App for Razer ID

How to gather Synapse 3 logs from a PC

How to activate and use 7.1 Surround Sound

How to use Chroma Connect