Touchpad issues | Razer Insider
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I have a new Razer Blade 16” (2024) with RTX 4090 and 64 Gb RAM.  I am having three problems with the touchpad I’m wondering if anyone else is experiencing or has solutions for?  Support requests only allow you to check box specific issues and this didn’t fall into any of their categories for this particular laptop. 

I’m aware I could just turn off the touchpad and use a mouse, but that isn’t always ideal. 

  1. The touchpad frequently perceives my two finger scroll as 3 fingers and throws me into multitasking. I have turned the sensitivity both down and up to no effect. and double checked all settings. it’s intermittent when this happens, but frequent enough to throw off working. 
  2. I don’t know if it’s palm rejection issues or other, but frequently when typing the start menu is clicked, when I didn’t touch anything. So I have  to click out of it to get back to typing. 
  3. I cannot wear apple watch while using laptop. The touchpad seems to be sensitive to it and the pointer bounces around. Turning the touchpad sensitivity all the way down seems to have improved this, but not removed it entirely. 

I am having this exact same issue. I have a 2023 Razer Blade 16. I have updated all drivers, all MS Windows 11 updates are installed. I have been to Razer's website to update specific drivers, firmware, and BIOS. I have searched internet forums for solution but don't see any. The best that I came up with was to turn off three finger gestures. This seems to work for the misregistering 2 finger scroll for 3 finger multitask/desktop but it doesn't seem to alleviate the problem with the random right clicks. As of yet, I haven't reached out to Razer about the issue. Have you found any solutions?

I have not. I tried everything you did as well.  I just use a mouse now and keep track pad turned off. I’m not happy about having a brand new 5,000 dollar laptop that doesn’t have a working track pad. But there it is. 
Their support is cumbersome and based on everything I have read, I don’t have time or energy to mail it off to them, wait for months, only to have them return the same device to me with no fix. Placing the burden on the customer rather than supporting their product.  I even purchased the three year warranty. Got an email saying they would send me the warranty. But never got it. The last thing they wanted me to do was to video record the errors happening and send that to them. I’m exhausted. I suppose the last thing to do is to report to every consumer protection agency. Maybe they are struggling financially so they can’t just replace their product like companies with good customer service do. Sorry. I’m sure my frustration is affecting my tone. 

Yeah, I got this as a "refurbished/open box" laptop. I'm within my 30 days to return/exchange it. I am debating whether to send it back and get a Dell XPS or HP ZBook. Or even an Asus ROG. All are about the same price. IDK. This is my 2nd Razer Blade. The laptop is otherwise a wonderful computer. I had high hopes for this laptop, but now I didn't know. This is a deal breaker for me. Thanks for the feedback.

Me too. Brand new Razer Blade 16” 

I’d say maybe 70% of the time, the touchpad is laggy, and just non responsive. Tricky i know being intermittent, but never takes long to manifest. In fact, worse than non responsive, whilst trying to coerce the pointer into the right areas, if flies off elsewhere, and even clicks on stuff - which makes it a genuinely liability! Have to use a mouse attached to be able to use the machine now. Not impressed. 

Looked at updates across Windows and Razer, everything done, as I’ve seen BIOS updates cause problems in other makes, but nothing has resolved or helped. Case open with support but worries its going to be hardware and I’ll lose the machine back under some warranty swap or something…

Lets see if someone can figure it out.

Good luck. I gave up. Razer won’t take responsibility for their problems and puts the onus on the customer to “
prove” there’s a problem, rather than just taking responsibility and replacing the faulty product. I have never had problems like this before with other brands. The product could have been great. But the company and customer service is horrible. I even wasted the money on the additional warranty.  And of course, zero response from them, further proving they don’t care. What is further frustrating is that I see folks posting about this issue  and they always are ignored. it’s clearly a real problem. But because they ignore the issue, I would suggest taking other avenues. File a complaint with the BBB. And consumer affairs. I’m sure they will ignore those as well, but at least maybe if enough documentation happens, someday down the road other people will be saved this pain. 

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