Transaction Cancelled while using Razer Gold | Razer Insider
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Transaction Cancelled while using Razer Gold

  • December 30, 2024
  • 2 replies
  • 213 views

I don’t know why, but why the heck I can’t buy anything using Razer Gold, don’t this site want me to spend. I’ve been trying to purchase some game credits and I was able to reach the Checkout page. But in the end, it just says “Transaction Cancelled. Boy, I am just around the corner and I can’t even get that sweet sweet game credits. I didn’t even cancelled my transaction but why?

I’ve been in the constant state of Limbo, like heck, I just experienced the 2 Factor Authentication not sending SMS/OTP, that just prevented me from buying the game credit. Now it’s fixed and this is what I’ll be encountering. I just want my game credits before the sale ends.

 

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2 Replies

  • Insider Mini
  • 1 reply
  • February 9, 2025

I am also suffering from this issue. I have found that razer gold is ran by nexon. A korean video game developer. This developer limits credit card transactions allowed weekly.


Razer.sushi.boi

Hello guys!

 

For Razer Gold-related concerns, it’s best that you submit a support ticket here: https://gold.razer.com/ticket-inbox/submit. If you already have an existing ticket, get back to me with the reference number via PM, and I will coordinate with the relevant team for an update.

 

*Thread locked to curb conversation to PM.


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