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Trouble contacting support

  • October 12, 2025
  • 1 reply
  • 19 views

PalePinkEMERALDsharp586

Yestarday I had a conversation with customer support via chat. My headphones stopped working and I was supposed to receive a return label today. I cannot find the chat again or a way to contact customer support, it feels impossible to resolve this issue. They said I will get a return label via email and they arranged a courier to pick it up from my address tomorrow. I do not have a printer at home and it is Sunday. I am afraid every place that can print will be closed before I receive the label. 

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1 Reply

Razer.ScarletRouge

Hey there, ​@PalePinkEMERALDsharp586 

Thank you for sharing your concern here. Please send me a PM together with your case number so I can check its details and inform the relevant team regarding this concern. Thank you!


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