My story starts five or six months ago and my frustration continues to grow.

I ordered a Razer Kishi for Xbox months ago and it finally came but was defective. I contacted support and got an RMA and returned it for a replacement.

I finally received my replacement but it was the less expensive Razer Kishi for Android and not the Xbox version I had purchased. I started a new help ticket and after weeks of delays received an RMA and sent the replacement device back for the correct device.

I finally received the replacement a couple of days ago and again I was sent the wrong device, the Razer Kishi for Android and not the Razer Kishi for Xbox.

I’m beyond frustrated with the incredible delays and the inability for Razer to send me the correct device. I simply want the product I purchased, the Razer Kishi for Xbox and not the Razer Kishi for Android.

It makes it even more frustrating that support is almost impossible to contact. Can someone from Razer please reach out to me to get this resolved?

Thank you.