Trying to buy RazerCare but unable to find SN | Razer Insider
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Question

Trying to buy RazerCare but unable to find SN

  • September 12, 2025
  • 3 replies
  • 30 views
A

Hi - I just bought a Blade 14 for my son who is at college. He received it today, and now I’m trying to buy a RazerCare support plan. However when I enter the SN of his laptop, I get the following error message:

We are unable to locate your serial number in our database.

  • The serial number may have been entered incorrectly. Please verify and try again.
  • If your product was previously replaced under warranty, please contact customer support for further assistance.

 

When I try the link for “customer support” I’m unable to find any way to submit a ticket or connect with anyone. Has anyone had similar issues with buying a care plan?

Does anyone know how to actually contact customer support?

    This topic has been closed for replies.

    3 Replies

    FiszPL
    Vanguard
    Forum|alt.badge.img+1
    • FiszPL
    • VANGUARD
    • September 12, 2025

    The link is OK: https://mysupport.razer.com/app/warranty-support

    You just click the PC Products → Laptops, then enter serial number.

    Also, was your blade bought directly at Razer.com? If not, then it’s not possible to buy Razer care warranty.

    A
    • afunfox
    • Author
    • Insider Mini
    • September 13, 2025

    Hm - still getting an error that the Serial Number entered cannot be found. Yes, it was bought directly from Razer.com. Is there a way to call or chat with customer support?

    Razer.Speedcr0ss

    Hm - still getting an error that the Serial Number entered cannot be found. Yes, it was bought directly from Razer.com. Is there a way to call or chat with customer support?

    Please send me a PM including your product’s serial number so I can check if you are inputting the correct details in your Razer Care page. I’ll be waiting for your follow-up.

     

    *Thread is now locked to divert the conversation through PM.

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