Trying to change the email associated with my account | Razer Insider
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Trying to change the email associated with my account

  • November 24, 2025
  • 1 reply
  • 24 views
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  • Anonymous

This account is quite old, I’ve just purchased a new razer product and I’d like to register it for 7.1

 

Problem is this account, made in 2013, is using an email address I no longer have access to. I still remember the password though and can log into the account. I’d like to have this resolved before my headset arrives.

 

I saw on another thread that a support person responded requesting a PM and they got it resolved.

This topic has been closed for replies.

1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • November 24, 2025

Hey richo262,
 

Let’s escalate your concern to our Support Team so they can better assist you in migrating your old account to your new email. Before we proceed, please provide me with the following information below so I can relay it to our support team before they move through with our process for account migration requests. First, I need to confirm if you have any of the following migratable data on your old Razer ID:

  • Your Razer ID, Profiles, and Razer Synapse Cloud settings
  • License code for 7.1 Surround Sound or Surround Pro
  • Your Cortex settings, gameplay, and Wish List
  • Your Newsletter subscriptions
  • RazerStore address book
  • Razer Game Store Profile
  • Razer Gold/Silver Wallet Balance

Also, fill in the following:

  • Razer ID:
  • Old email address:
  • New email address:
  • Date of Birth:
  • Full Name:
  • Phone number:
  • Country:

*Thread locked to curb conversation to PM.

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