Trying to install synapse but get Installation Failuere after login (Gets stuck dowloading a 235kb file) | Razer Insider
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Trying to install synapse but get Installation Failuere after login (Gets stuck dowloading a 235kb file)

  • Oct 30, 2026 2:41 AM UTC
  • 2 replies
  • 20 views
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2 Replies

That stuck small download often points to a blocked or interrupted connection rather than a problem with your login itself. I would first run the installer as an administrator, temporarily disable any third-party antivirus or firewall just for the install attempt, and make sure you are on a stable wired connection if possible. It also helps to fully remove any partial Synapse installation, restart the PC, and then try a fresh installer. If it still stops at the same point, noting your Windows version and whether a VPN is active would help narrow down what is blocking that file.


Razer.Ten
  • Razer Support
  • Oct 30, 2026 8:37 AM UTC

Hello ​@awesomeSuperPinkpark280,

I understand that you encountered an issue when installing Synapse. Can you send me a PM with your location/country so I can check for any alerts and use it when I forward your case to our Technical Team so they can investigate it?

 

 

*Thread locked to curb conversation to PM.