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Question

Unable to buy RazerCare

  • April 22, 2025
  • 1 reply
  • 34 views
Goaltender66

Hello!

 

I just purchased the Blade 16 (2025) a few days ago from the website, and decided I wanted to get the extended warranty after all. 
 

Trying to buy it on the website. After entering my serial number I get a message that it can't be found. I've seen this issue mentioned in the forums here, just wondering if anyone has any insight. I’m unable to find a phone number or email address I can use to contact support directly. 

 

Can anyone help?
 

 

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    1 Reply

    Razer.Aero
    Forum|alt.badge.img
    • Razer.AeroRazer Support
    • Razer Support
    • April 22, 2025

    Hello Goaltender66,

    I’m here to help. I understand that you’re having issues purchasing Razer Care because the serial number is not found. May I ask where you purchased it from, the Razer webstore or a Razer store? Please PM me the following information below so I can assist you accordingly.

    1. Blade 16 (2025) Serial number:
    2. Full Name:
    3. Contact number:
    4. Email:
    5. Order number:
    6. Purchased date:
    7. Screenshot of the error message and save the sharable file via Google Drive here.

    I look forward to hearing from you soon. All the best!


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