Unable to change account information due to lost phone number | Razer Insider
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Question

Unable to change account information due to lost phone number

  • June 4, 2026
  • 1 reply
  • 12 views
Doggom

Hello everyone,

I'm having an issue with my Razer account. I lost access to the phone number that was previously linked to my account, and now I can't update my account information because the verification process requires that old number.

Has anyone experienced this before or knows how I can recover access and update my account details?

Any help would be greatly appreciated. Thanks in advance!

This topic has been closed for replies.

1 Reply

Razer.Ten
  • Razer.TenRazer Support
  • Razer Support
  • June 5, 2026

Hey ​@Doggom,

For all Razer Gold concerns, please submit a ticket by going to this link so our Razer Gold Team can assist with your account. After doing so, just send me a PM with your ticket number so I can call their attention to your case.

 

 

*Thread locked to curb conversation to PM.

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