Just as the title says I am unable to charge my mouse even though it says its charging when i look in synapse but it never goes up in percent, been like this for about a week now. Ive tried cleaning the connectors on both the charging dock and bottom of the mouse with a microfiber cloth (didnt work) and cant find this models firmware online to see if it needed to be updated or not.
Question
Unable to charge my Razer basilisk ultimate mouse (RC30-031701) with either the charging dock or directly with the usb wire
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- Razer Support
Hello there,
Try to reinstall its drivers by following the steps below:
- Search “Device Manager” from the Windows search bar.
- Click on “Mice and other pointing devices”.
- Right-click on your Razer mouse > “Uninstall device”.
- Click on “Human Interface Devices”.
- Right-click on your Razer mouse > “Uninstall device”.
- Restart your computer.
- The drivers will automatically reinstall after your computer restarts.
You can also update its firmware. If that didn’t do the trick, then shoot me a PM along with your device’s serial number so I can validate it and check for other workarounds.
*Thread locked to curb conversation to PM.
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