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Unable to find warranty support for Razer backpack

  • October 1, 2025
  • 1 reply
  • 16 views
frontUltraPinkCITRINE368

Hi Razer Support Team,

I need help submitting a warranty claim for a Razer Rogue 17 Backpack V3 that was purchased less than a year ago.  The top zipper broke off, making the bag’s top pocket unusable.  This seems like a manufacturing defect, and the product should still be under warranty.

I’ve tried the official warranty portal at mysupport.razer.com, but:

  • The backpack is not listed under Lifestyle Products.

  • The system requires a serial number, but after thoroughly checking the bag (all compartments and seams), we could not locate one.

  • Attempts to use “Other Support” routed me back into loops or unrelated categories.

I do have:

  • Proof of purchase (receipt/order #)

  • Photos of the broken zipper

Could someone from Razer please advise on how I can proceed with an RMA / warranty claim for this backpack? If there’s a direct contact path for accessories/gear not listed in the portal, I’d really appreciate guidance.

 

Thanks very much

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    1 Reply

    Razer.Aero
    Forum|alt.badge.img
    • Razer.AeroRazer Support
    • Razer Support
    • October 3, 2025

    Hi frontUltraPinkCITRINE368,

    I’m here to help. I can help you start a ticket for warranty claim but note that this is subject to approval. Please send me a PM the following information below:

    Full Name:
    Email:
    Phone number:
    Street Address:
    City:
    State/Provinces:
    Postal/ZIP Code:
    Country:
    Product Name:

    Place of Purchase: (seller's website or physical store address)
    Date of purchase:
    Proof of purchase:
    Subscribed to Razer Care?: Yes/No

    Short video showing the issue:

    Kindly save the shareable files via any online drive account listed here. Thanks!

    *Thread locked to curb the conversation to PMs.

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