Unable to get Biometric Authentication | Razer Insider
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Question

Unable to get Biometric Authentication

  • November 22, 2024
  • 1 reply
  • 29 views
buzzMARCASITEMystic549

cuz of 2FA/OTP error (unable to get OTP code), I'm unable to get my Biometric Authentication and also unable to purchase epins.

Please help me, support team/staff

TY

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • 3302 replies
  • November 23, 2024

Hello buzzMARCASITEMystic549,

I'm sorry to hear about the problem with your Razer Gold account. Please try to submit a ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time and provide the following information to the team to reset your account OTP.


1. Registered email:
2. Razer ID:
3. First Name:
4. Last Name:
5. Birthdate:
6. Mobile phone number:
7. Country:

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