Unable to login to surround 7.1 | Razer Insider
Question

Unable to login to surround 7.1

  • 14 June 2023
  • 44 replies
  • 1762 views
W
Userlevel 3

Hello,

Ever since today morning at my pc boot, the launcher to activate surround sound wont let me login.

i get the same error everytime :

Anyone has a clue ? i can’t find anything about this.

44 Replies

infotechPaleCerulean739
Userlevel 1

since I made the last Windows Update… 😅

 

Yup, that’s the only change I’ve made too. 

N

Если они вышли из России, я максимально разочаруюсь ибо без звука 7.1 не вариант вообще

B
Userlevel 1

I think its just that razer servers died guys

 

I think so too, bc at first I got the weird text_emily_error but now I just get a “server isn’t available” error… so it´s definitely them, not us

IronBoundFlight

Same error for me too, hopefully they will resolve soon.

R

yep same instantly logs me out when i log in 

L

我也一样

D

Same here 

 

kurokawa916

i got same error T T

A

Same here

 

futureBabyPowderauto156

Also having this issue, very frustrating

ammofreshVioletRYB873

same here

W
Userlevel 3

 

R

what happened servers broke or app is getting attacked someone on the razer support help with this ...

autovalleyHalay505

такой рофл я купил наушники сегодня попользовался софтом около 30 мин и сервера упали(((

buzzOrchidPinksharp320

кароче друзья, просто серваки скорее всего дружно все упали. ждем и терпим, я уже испугалась что нам, бедным работягам из России запретили пользоваться хорошим звуком. 

B

They fixed it!I did log in!

 

LadyAkasha8

They fixed it!I did log in!

 

Yeap, DONE! TY

futureBabyPowderauto156

Yes! Successfully logged in!

Razer.Speedcr0ss
Userlevel 7

Hi Whynoth, infotechPaleCerulean739, Coquelicotventurecafe873, smartalleyGoldenrod667, H78FC-97NES-4FD2B-I9SJA, sardian2001, bitShockingPink518, Leninon, rushIndependence217, JeffMcloves, imiras34, Klacker_FM, F1ash_Star, Artorias1009, azhitaa, LordGoyo, kevo54810, wern5652, flowrushDenimBlue248, bolitagamer, Kalin12_, LadyAkasha8, buzzOrchidPinksharp320, autovalleyHalay505, ammofreshVioletRYB873, futureBabyPowderauto156, Akkatosh, kurokawa916, Dashwod, Luosir7720, ryanla, IronBoundFlight, NakataCrew, infotechPaleCerulean739, rudistock, and Kalin12! The issue is resolved now. Please refer to this thread. Should you still access your apps, please check if you can log in using our Razer ID portal here. If there’s no issue, please update your Razer software/application and check if your anti-virus/firewall is blocking any Razer-related files. If you are using VPN, please disable it or try joining another Internet connection. Check if the issue persists. Otherwise, please reinstall the affected Razer application. Feel free to send me a PM or submit a case should you need additional assistance. Thanks for everyone’s cooperation.

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