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Unable to migrate profiles

  • January 16, 2026
  • 1 reply
  • 32 views

I just upgraded from Synapse 3 to 4 and when I went to play my game, the keys were no longer bound the way I had them.  I did some research and was told  I had to import my synapse 3 profile (why wouldn’t this be automatic????).  So I got the instructions for importing and tried it and the end resut was the error message I pasted below.  So my question is, How do i import my synapse 3 profile?  

I did some research here and found a thread on here wherein the user was told to load the profile manually via the controller portion of the software.  I tried that but when I opened up the file location, there was nothing there.  Help!  It took me a lot of time to get my controller setup and I’d really rather not do that again.
 

 

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1 Reply

Razer.ScarletRouge

Hey there, ​@CptnBlues63 

 

I have sent you a private message. Please check your inbox, provide the requested information, and let's continue our conversation there to get this resolved for you. Thank you.

 

 

*Thread locked to curb conversation to PM.