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Unable to receive mobile verification code

  • June 9, 2026
  • 1 reply
  • 15 views
S

I confirm that the mobile phone number was entered correctly, and I have successfully made a similar purchase before.

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • June 9, 2026

Hi Spartoi_zwei,

 I'm sorry to hear about the issue with your Razer account OTP. Please follow the steps provided below and try again after 15 minutes:

1. Please check if your mobile has a good internet connection. If possible, refresh or reset your network.
2. Restart your machine or device.
3. Sign out and Sign in to your Razer Account.
4. Clear browsing history, including cache files and cookies.
5. Try purchasing using a private browser in the Private or Incognito mode.

If the same issue persist, send me a PM with the information below so I can verify your account and assist you accordingly.

Razer ID:
Email address associated with your Razer ID:
Date of Birth:
Full Name:
Phone number:
Country:

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