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Question

Unable to receive SMS OTP

  • July 14, 2025
  • 1 reply
  • 34 views

ChaoNgayMoi

I was TOP UP razer gold, after that I coudn’t receive SMS OTP to finish. I tried many time click on button Resend SMS code but still not get any otp. Even 20mn ago I did receive OTP for another purcharge.

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1 Reply

Razer.sushi.boi

Hello there, ​@ChaoNgayMoi!

 

I suggest submitting a ticket to our Razer Gold Team at https://gold.razer.com/ticket-inbox/submit since they are our dedicated team that can help you with your concern today. They will be very happy to assist you. If you already have an existing ticket, get back to me with the reference number via PM, and I will coordinate with the relevant team for an update.

 

*Thread locked to curb conversation to PM.