UNABLE TO REGISTER 7.1 SURROUNDING SOUND | Razer Insider
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UNABLE TO REGISTER 7.1 SURROUNDING SOUND

  • January 12, 2026
  • 1 reply
  • 5 views

Dear Razer Support Team,

I hope this message finds you well.

I am writing to report an issue I’m experiencing with the product registration process for my newly purchased Razer BlackShark V2 X. I bought the headset today from Bangladesh and attempted to register it via your official product registration portal to receive the 7.1 Surround Sound Activation Code.

Despite multiple attempts, the registration portal states that the product has already been registered, even though I have not registered it before. This is very confusing.


Email Used for Registration: I have no IDEA which email.

Looking forward to your support.

This topic has been closed for replies.

1 Reply

Razer.sushi.boi

Hi there, ​@AyonXkumar!

 

It seems like you have purchased a counterfeit headset. I’ll double-check everything just to be sure. Please drop me a message via PM along with your headset’s serial number so I can validate it and check the registration. Looking forward to your response!

 

*Thread locked to curb conversation to PM.