Unable to update firmware for Razer BlackShark V2 Pro | Razer Insider
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Unable to update firmware for Razer BlackShark V2 Pro

  • December 23, 2021
  • 1 reply
  • 444 views
F
I open the updater, plug in dongle which takes me to step 2: plug in the headset with the cable that it came with. Which I do and I see it charging, but the "NEXT" button is unclickable. Iv tried doing it with and without razor synapse and disabled all firewalls.
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R
Does your headset still get detected on your Device Manager? For now, let's uninstall your headset drivers by doing the following: -Press Windows + S on your keyboard to open the Search bar. -Type in “Device Manager” and hit Enter. -Go to Audio Inputs and Outputs. -Right-click on your Razer headset and select Uninstall device. -To completely uninstall the drivers, restart your computer. The drivers are automatically installed on your computer after a restart. Should the issue persists, PM me the serial number of your device along with a screenshot of the error when trying to update its firmware. I can use those to take a closer look at the situation and find other possible solutions. *Thread locked to curb the conversation to PMs.
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