Unable to update Synapse 2.0 | Razer Insider

Unable to update Synapse 2.0

  • 30 October 2021
  • 1 reply
  • 6 views

I've added Synapse 2.0 update app to the "allowed apps" in the firewall.

Windows Defender is not showing it as a threat. I don't know what more to do there.

Every time I boot up the computer I get a notice there's an update. If I tell it to update, it shows an update progress to 100% completion. No sign it's not updating, or hasn't completed.

Every time I start Synapse 2.0 and click on the tiny gear icon, an update app pops up, I "check for updates" and I get a confirmation there is an update to install, and that it will take about five minute. I click "Update Now" and it acts like it is installing something, it completes in about ten seconds, no sign it failed, other than it fails, and the Patch Notes repeat over and over:

-Razer Synapse Framework
-General bug fixes and performance improvements.

My system:

Windows 11 Pro, ver. 21H2, OS build 22000.282
Asus TUF gaming x570-Plus (Wi-Fi)
AMD Ryzen 5 5600X 6-Core Processor 3.70 GHz
16.0 GB Patriot Viper Steel 4400MHz
SAMSUNG (MZ-V8V1T0B/AM) 980 SSD 1TB - M.2 NVMe Interface Internal Solid State Drive.
GTX 1080

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1 Reply

Userlevel 5
One way to update Synapse is by clean reinstalling the software by following the steps on this page. But if the issue persists, please gather the logs of your Synapse using this guide. You can upload the log files on Google Drive and send me the sharable link via PM.

*Thread locked to curb the conversation to PMs.