Unable to use mouse, keyboard and mat at the same time | Razer Insider
Skip to main content

Unable to use mouse, keyboard and mat at the same time

  • July 16, 2019
  • 1 reply
  • 4 views

Little bit of a frustrating issue: if I connect my Basilisk, Ornata and Goliath to my Stealth, all three stop functioning reliably. The mat goes dark and the mouse and keyboard cycle between illuminated and operating to dark and unresponsive. I do not get notifications about USB devices disconnecting and reconnecting, so I suspect this is a software issue. It has happened on two different generations of Stealths. I have tried powered USB 1, 2, and C hubs, mixing which is on the hub and which is using the other port on the laptop. I found a couple of threads referring to a firmware update, but those are no longer available and should be automatic with Synapse 3.0. Little more info: the devices do trigger USB insert/remove sounds, and, it seems stable if I have the mat on USB C hub though the external video card, and kbd and mouse on the Razer's USB ports AND have the lighting style set to Static on all devices
Did this topic help you find an answer to your question?
This topic has been closed for replies.

1 Reply

  • Guardian of the Forest
  • 2054 replies
  • July 21, 2019
Hi there! Can you share a short video of the issue?

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings