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Unauthorized mysupport.razer.com

  • April 13, 2026
  • 1 reply
  • 15 views
eggElectricCyanauto890

i just bought razer naga v2 pro, synapse told me to update firmware

https://mysupport.razer.com/app/answers/detail/a_id/15091 but the link return 

{"code":"401","message":"Unauthorized"}
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1 Reply

Razer.ScarletRouge

Hey there, ​@eggElectricCyanauto890 

I understand that you’re encountering an issue accessing the firmware update link for your Razer Naga V2 Pro, which returns a 401 Unauthorized error.
To help isolate the cause, could you please let me know if you have already tried opening the link using a different web browser (such as Chrome, Edge, or Firefox)? If possible, please also try accessing the link from a different PC or device to see if the issue persists. This will help determine whether the problem is related to the browser, system, or account access.

If the issue persists, please send me a PM along with your device’s serial number so I can check its details here in our system and assist you further. Thank you!



*Thread locked to curb conversation to PM. 

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