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Question

unauthorized transaction

  • January 2, 2026
  • 1 reply
  • 26 views
P

Hi..please check…and do a cancellation of the payment because someone is using and hack to my account to do deduction for purchase razer gold..

 

Transaction of payment as below

Transaction ID: 2601023377247824

Time: 02 Jan, 9:22AM

 

And also please blocked the account who purchase without anyone consent i think she/he is active to do scam malaysian people by using this way..kindly investigate..cancel the transaction and refund back..thank you

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    1 Reply

    Razer.ScarletRouge

    Hi there, ​@polySmokyBlackbook913 

     

    Thank you for sharing your concern here. For Razer Gold-related concerns, it’s best that you submit a support ticket here: https://gold.razer.com/ticket-inbox/submit. If you already have an existing ticket, get back to me with the case number via PM, and I will coordinate with the relevant team for an update.

    Alternatively, you can contact our Razer Gold Support Team via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real time. Thank you!

     

    *Thread locked to curb the conversation to PM.

     

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