I ordered a mousepad and a mouse on May 6th, and they were shipped to my home on the 8th at 11:00 AM. However, I was unable to be present at that time to receive my package—apparently, I needed to be there in person to sign for it? I was not aware of this requirement. The tracking information states that the package was "refused" by the recipient, and it is currently being returned to the sender. Would it be possible to request a reshipment?
Undeliverable package
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- Razer Support
Hey there,
I understand that you ordered a mousepad and a mouse, but you were unable to receive the delivery because you were not present to sign for the package, which resulted in the shipment being marked as refused.
To help me check what has transpired and assist you promptly, could you please send me a PM and provide the case number associated with this order? Once I have that, I’ll be happy to look into the situation and assist you further.
*Thread locked to curb conversation to PM.
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