I cant receive an OTP, my network works fine and my phone too, i searched lots of topics about this problem and i’m not the only one that’s experiencing this. Also, i can purchase a while back but right now this is my problem, any solution please? i want my pins for my games, fix your OTP service please!
Question
Unexpected Error
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Yep having same problem here. Cant make any purchases coz of OTP send error
same
- Razer Support
- 3366 replies
Hello guys!
I’m here to help. Please follow the steps provided below and try again after 15 minutes:
1. Please check if your mobile has a good internet connection. If possible, refresh or reset your network.
2. Restart your machine or device.
3. Sign out and Sign in to your Razer Gold Account.
4. Clear browsing history, including cache files and cookies.
5. Try purchasing using a private browser in the Private or Incognito model.
If the steps didn't work you can submit a ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time. Just PM me with your ticket number after submitting it so I can call their attention to your case. Have a good one!
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