"There's an unexpected error, please reload the page and try again" when I'm trying to get a code to validate my purchase. I've encountered this tonnes and tonnes of times and it's frustrating me. And it's almost always at the most inconvenient times. Support has been no help, no response no answers besides all the bots not understanding the question. How do we resolve this once and for all?
Question
UNEXPECTED ERROR
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- Razer Support
Hi Nemesis9007,
I understand you’re having issue with your Razer account OTP. Please follow the steps provided below and try again after 15 minutes:
1. Please check if your mobile has a good internet connection. If possible, refresh or reset your network.
2. Restart your machine or device.
3. Sign out and Sign in to your Razer Gold Account
4. Clear browsing history, including cache files and cookies
5. Try purchasing using a private browser in the Private or Incognito mode.
If the steps didn't work you can submit a ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time and provide the following information to the team to reset your account OTP.
1. Registered email:
2. Razer ID :
3. First Name:
4. Last Name:
5. Birthdate:
6. Mobile phone number:
7. Billing address:
After submitting it, send me a PM along with your ticket number so I can call their attention to your case. Have a good one!
*Thread locked to curb the conversation to PMs.
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