Hi i’m trying to purchase using razer gold but when i proceed to check out it doesnt send a code, instead it always appear “unexpected error please reload the page and try again” pls help.
Question
Unexpected error when sending codes
This topic has been closed for replies.
- Razer Support
Hi Vyrax03,
That's a bummer! I suggest submitting a Ticket or chatting with customer service for some real-time assistance. Make sure to provide the information to the team to reset your account OTP.
1. Registered email:
2. Razer ID :
3. First Name:
4. Last Name:
5. Birthdate:
6. Mobile phone number:
7. Billing address:
You can also follow the steps below and try again after 15 minutes:
1. Please check if your mobile has a good internet connection. If possible, refresh or reset your network.
2. Restart your machine or device.
3. Sign out and Sign in to your Razer Gold Account
4. Clear browsing history, including cache files and cookies
5. Try purchasing using a private browser in the Private or Incognito mode
Feel free to PM me with your case ID number so I can relayed your concern to the assigned team. All the best!
*Thread is locked to keep the conversation to PMs.
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.