Hello. On 1.08.2024, I bought a Razer Deathadder Essential mouse, the serial number of which is PM2421H20523712 When I enter the serial number on the page, it keeps telling me to check 1 with I or 0 with O. Can you help me with this? Thanks
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- Razer Support
- 273 replies
Hey bizDarkLavaQUARTZ784,
Thanks for sharing your concern here! I see you're having trouble with your Razer Deathadder Essential mouse's serial number. To help me look into this for you, could you please send me a PM with a picture of your mouse showing the serial number? Sometimes the way the serial number is printed can make it a little tricky to distinguish between certain characters. You can upload the video to your Google Drive and PM me the link. Please ensure the link is set to public.
Looking forward to your PM! Thanks!
*Thread locked to curb conversation to PM.
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