Unrecognized Serial Number | Razer Insider
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Question

Unrecognized Serial Number

  • June 27, 2024
  • 3 replies
  • 113 views

CitronsharpSAPPHIRE160

So I bought a Deathadder Essential and tried registering it, I made sure to double check the serial number and tried playing around with the characters to make sure I was entering the right info, I even tried to scan the barcode on the mice just to be extra sure and yet nothing worked, it's still giving me the same message about the unrecognized serial number

3 Replies

FiszPL
Vanguard
Forum|alt.badge.img+1
  • VANGUARD
  • June 27, 2024

Is it new?

If yes, can you post a photos of the mouse from top and bottom view (working mouse, connected to PC).


CitronsharpSAPPHIRE160

Also, yes, it's brand new, pretty much received and opened about an hour or two ago


FiszPL
Vanguard
Forum|alt.badge.img+1
  • VANGUARD
  • June 27, 2024

It’s fake. Return it, get your money back.