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Hi, I’ve recently bought a Razer Kraken X headset and when I wanna activate it, it gave me an error saying that the serial number is unrecognized. I’ve double checked the S/N and P/N inserted were correct. Can anyone help me with this?

any solution yet ? because i also got same problem as you .

any solution yet ? because i also got same problem as you .

Hi Limerickleetworld174,

I replied to your PM. Unfortunately, the serial number is not on our system. Please send me the photo showing the SN and proof of purchase for product verification. Thanks!

*Thread locked to curb the conversation to PMs.

Hi, I’ve recently bought a Razer Kraken X headset and when I wanna activate it, it gave me an error saying that the serial number is unrecognized. I’ve double checked the S/N and P/N inserted were correct. Can anyone help me with this?

Hello SiedowX,

Please PM me the photo showign the device serial number and proof of purchase for me to check in our database. Save the shareable files via any online drive account listed here. I hope to hear from you soon.

*Thread locked to curb the conversation to PMs.

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