Update Issue - 0% Battery | Razer Insider
Question

Update Issue - 0% Battery

  • 7 December 2023
  • 38 replies
  • 3367 views

Userlevel 2

My Basilisk V3 Pro which has been working up until the software update to 20231207 this morning, is now displaying 0% for the battery in red and I can’t load any profiles nor adjust my DPI if I am using Hyperspeed Wireless. I see that there are tons of others experiencing the same issue. I updated my firmware. Uninstalled and re-installed clean. The issue persists. 

 

Before you ask me to do a clean install or gather logs, this was working fine until today’s update. 

  • I have already done a clean install.
  • Fresh install of Windows
  • This just started today.
  • I have a Death Stalker V2 Pro Keyboard that works fine. 
  • This is not OS related I doubt hardware being this mouse is maybe a week old and was working until today’s update. 

Please see a related thread below:

Razer Naga Pro showing 0 profiles and 0% battery life in Synapse.


38 Replies

Userlevel 1

i have the same issue with the Razer Vper Ultimate Mecury edition .
It constantly shows 0 percent . I tried reinstalling everything but nothing works.

Please Help me

 

Go to Control Panel > Recovery from there choose the desired restore point and restore it to a previous version where you didn’t update Synapse and once the process is completed then turn off Synapse Auto Update until it’s fixed. It worked for me...

A new update just went out and fixed my Basilisk V3 Pro. Thank you!

i have the same issue with the Razer Vper Ultimate Mecury edition .
It constantly shows 0 percent . I tried reinstalling everything but nothing works.

Please Help me

 

Go to Control Panel > Recovery from there choose the desired restore point and restore it to a previous version where you didn’t update Synapse and once the process is completed then turn off Synapse Auto Update until it’s fixed. It worked for me...

This fixed it :)
Thank you sm!

Manually ran CHECK FOR UPDATEs this monring and everything now back to normal operation. 

Updated version is 20231208.

there's an update available today that fixes it

there's an update available today that fixes it

Not fully fixed, my cobra pro is always 100% battery

Similar issues from my side, Basilisk V3 Pro.

Battery shows at 99/100% and charging in Synapse but I need to keep mine attached with the USB cable so looks like Razer has killed a lot of batteries lately with their recent firmware updates, looking at the recent forums entries.

Latest update didn’t resolve my issue

For me it’s all good for now  atleast the battery is currently at 97 % from 100 %

Shout out to razer for fixing the issue relatively fast. All good here now after this new update 

same issue here. When synapse is open, constant repeated notifications in the lower right corner of the screen that the mouse battery is low (it’s not and it is connected via USB anyway). I have unplugged it and used the mouse for hours to confirm battery is not actually dead or low. Was working fine before synapse update. It is annoying because the notification can’t be turned off and it pops up repeatedly every 10 seconds while gaming, etc unless you close synapse entirely, which also removed the RGB customizations. Wish Razer would hire competent programmers to fix this dumb issue once and for all. 

I have the same issue.
Battery wont charge, showing 0% while coneccted via cable.
When i try use it wireless, it works for 2 seconds and then shuts down…
Updated etc etc everthing.
 

I have the same issue.
Battery wont charge, showing 0% while coneccted via cable.
When i try use it wireless, it works for 2 seconds and then shuts down…
Updated etc etc everthing.
 

Hello, were you able to solve this? I’m having the exact same problem with my viper v2 pro and cannot find any solutions

Same just today had this issue on my Razer Orochi V2 after this new update where mouse is showing 0% and does not work through the dongle but if I use Bluetooth the mouse works although I don’t have access to my synapse profiles.

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