Hello Razer Team,
I am creating this thread because your official online support portal is stuck in an automated loop and will not let me submit a case.
I have a critical hardware emergency. My original battery expanded, and the replacement aftermarket battery I purchased catastrophically failed/exploded. I am located in Greece and urgently need to purchase a 100% genuine factory OEM replacement battery directly from Razer via an out-of-warranty DIY invoice.
My exact system and part details are:
- Laptop Model: RZ09-0328
- Product No: RZ09-03287EM2
- Serial Number: BY2028M03702116
- Required Battery Model: RC30-0328 (15.4V, 65Wh, 4221mAh)
Could a Razer Support staff member please reach out to me via Direct Message (DM) to collect my contact information, generate a payment link, and ship the authentic part to Greece?
Best regards
Panagiotis Avgoustatos
Technical Superintendent
Athens , Greece
Mob: +30 693 6108504 work
Mob: +30 697 4416996 private
E-mail: pavgoustatos@hotmail.com