Hi Razer support please respond as soon as possible. I am a university student in which I heavily rely on my Razer blade to complete my homework.. Today I tried to turn it on and the keyboard would light up and the power indicator would turn green. That would last for about a second and then it would shut off, there was nothing displayed on the screen. I have tried trouble shooting with the steps from Razer support but this crap still hasn’t turned on I tried reconnecting the ram in which they solution worked with my step dads laptop but not mine. The problem still occurs. I beleive my warranty last until this upcoming June and I would really like to either get it replaced asap or receive a refund because I want a laptop of the same value because I still like to play games when I am not studying and I want the best brand, Razer.
please respond fast I need a laptop for my school work and if possible I can even go buy a new blade at the store and send in my faulty one. I just need a fast solution please. I will even send my school information and my student account proving that I need it for school. I have a project due in two weeks and it’s extremely hard to do writing on my tablet as it’s mainly for research and discussion purposes.
once again please respond and please send me a new device or allow me a to purchase one in which you can refund me the price as long as it’s in the same value that my recent manufactures warranty has.
also I checked the power adapter and it works fine I unplugged it and the green light turned off and then I replugged and it turned back on.
please bring this up to management I don’t mind calling an executive to prove that I will purchase a new laptop as long as you can send me a check and I will send out this old laptop as soon as possible.
Please do not reply with a message that makes me engage in further conversation I would like to resolve this quickly as I am time bound and can’t lost any of it.
thank you in advance for your help.
Carlos B