I have a pending Razer Gold order for Nintendo HKD prepaid code:
Order status: Razer Gold (Pending) [] — 500 Razer Gold was deducted but I received no code.
I have no remaining funds and need urgent help. Please help me refund both amounts or resend the code for the second order.
My email: [removed]
Attached is my transaction screenshot.
Hi ddd69367443,
I'm sorry to hear about the trouble with your Razer Gold order. I understand how urgent this is for you. For concerns regarding pending Razer Gold orders, missing codes, and refund requests, this would need to be handled directly by our Razer Gold support team as they have the tools to investigate. Please submit a Ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time. Please make sure to include all relevant information, this will help the team locate your transaction. You can PM me with your Ticket number so I can help you notify them. Thanks!
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