Dear Razer Support,
I am contacting you regarding a Razer Basilisk V3 that I recently purchased.
The mouse appears to function normally in several ways. The cursor moves correctly, scrolling works, items highlight when I hover over them, and Windows even shows the click animation when I press the buttons. However, the mouse will not actually select or activate anything when clicked.
I have spent the past eight days troubleshooting this issue, including trying numerous fixes that I found online, but nothing has resolved the problem. Because I cannot properly select buttons or options, I am also unable to configure the mouse using Razer Synapse.
I am using Windows 11, and after extensive testing, I am beginning to wonder if the issue may not be the mouse itself but rather a software or system issue on my computer. At this point, I am unsure whether the problem lies with the mouse, Razer Synapse, or Windows.
I would greatly appreciate any guidance you can provide. I purchased this mouse for approximately $73, and I would much rather resolve the issue than return the product.
If you believe the mouse itself may be defective, please let me know whether you would recommend sending it in for inspection or warranty service. If there are any additional troubleshooting steps you would like me to try first, I would be happy to do so.
Thank you for your time and assistance. I look forward to your response.
Sincerely,
Brad Van Alten
P.S. This issue is fairly urgent, as I've spent over a week trying to solve it without success. I really appreciate your help and hope we can get this resolved. I hope you all have a wonderful rest of your summer and a great day
