USB receiver

Question

Dear Razer Support Team,

I am the owner of a Razer Viper Ultimate mouse, model RC30-030501. Recently, the USB receiver that I use to connect the mouse to my computer has been damaged and no longer works.

I would like to know if it is possible to purchase a replacement USB receiver that is compatible with this model. Additionally, could a standard Bluetooth receiver be used instead to connect the mouse, or is a proprietary Razer receiver required?

I would appreciate any information regarding availability and the process to obtain a replacement.

Razer.sushi.boi · Answer

Hello there, ​@headNaplesYellow101!I can check our inventory for a replacement dongle. Please send me a message via PM along with the serial number of your Viper Ultimate so I can validate it in our system and for proper documentation. Looking forward to your response!*Thread locked to curb conversation to PM.

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