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Question

use card

  • January 25, 2025
  • 1 reply
  • 10 views
A

I bought a card and I haven’t redeemed it but when I did it said use card 

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • January 25, 2025

Hello Abayomi214,

Unfortunately, I have limited access to this part of our system. However, I suggest that you Submit a Ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time. Please make sure to include all relevant information and photos of the card with an over-scratch code. Kindly ensure to follow the specifications as below:

1. Everything has to be a separate image.
2. Do not stack the gift card and receipt.
3. Do not blur or mark on the gift card and receipt.
4. Kindly change the file size to a smaller size.
5. Kindly ensure that the images are clear and show all four corners.

You can PM me the reference number so I can help you coordinate with the team. All the best!

 

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