i received my laptop ( razer 18 ) , after 2 weeks i started getting the blue screen of Death, spoke with support who kindly offered to repair it under warranty, they had sent me a returns label via FedEx, so far so good. this was sent on the 01/06/2023 - to day still sitting in FedEx Germany awaiting Razer to call them. ( as of yet nothing )
but hear is the kicker, Razer have messed up on the returns label so FedEx want additional information, i have spoken with Razer back and forward since 16/06/2023, and their response sine then has been well see for your self.
Email 1 -
Hope this email finds you well.
This is Clint of Razer VIP Response Team. Thank you for choosing Razer.
Appreciate you taking the time in contacting back. Upon checking the FedEx website, your parcel is currently in transit.
The schedule of delivery is still on pending. However the package was released from clearance delay on the 16th of June.
i responded not it hasn't been released
Email 2
Hope this email finds you well.
This is Clint of Razer VIP Response Team. Thank you for choosing Razer.
Please be advised that the FedEx website, have posted that your package is still on the way, but a
delivery date is unavailable right now. The package was released from clearance delay.
Rest assured, we will continue to monitor the movement of the package.
Should you have any clarifications, feel free to contact back via live chat or email.
i then sent them a screen shot showing it has not been released.
Email 3
This is Mark from R Λ Z Ξ R VIP Response Team. I will be assisting you today.
I do apologize for any inconvenience this case may have caused as this is not the experience we want for you. Rest assured, I am here to help. Please note as the repair can only be processed after the unit is received by our Repair Team. As of this writing, the device is already cleared by customs and is in transit to our team.
No need to worry, the case is closely monitored and updates will be provided once available.
Anyone seeing a paten yet!!!!!!!!
lies lies lies