Hello,
My Razer Viper V3 Pro wireless mouse has stopped working.
I own two Razer devices—a mouse and a headset—and each uses its own dedicated Razer receiver. The headset’s receiver works perfectly, but the mouse receiver does not function properly.
When I plug the mouse receiver into my computer, I hear the “device connected” sound, followed almost immediately by the “device disconnected” sound, repeatedly with no interval.
I have tried the solution mentioned in this link:
https://insider.razer.com/razer-support-45/razer-viper-v3-pro-dongle-not-working-73704
but it did not resolve the issue.
The software recognizes my headset receiver as a wired receiver, while the mouse is not recognized at all—even when I connect it directly to the computer using a cable.
This issue occurred suddenly while I was in the middle of a game. Changing to different cables does not solve the problem—even new cables that are confirmed to work properly with my Razer headset receiver.
I would prefer not to go through a replacement process, as shipping is inconvenient for me. I would appreciate any alternative solutions I can try.
Thank you.