valorant hardware id ban due to razer cortex | Razer Insider
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i would like to tell you that your software is not working quite well . i always use razer cortex before starting my game because my pc is not much of a gaming pc thats why i use gaming booster . but a few days earlier i got banned from valorant saying i was using cheats and hacking mean while i was just using your software i non the care less about my valorant account because i just start playing and there is not much in my account but later after i made a new id they put a hardware id ban on my pc saying again that i was using cheats and hacking tools. later i searched on google, read articles and i found out that there are many such as me who were using your software while gaming and get thier account ban. so i would like you to do something , because in my free tiime i use to play this game with my friends and after hardware ban i am not bale to do so and i cannot affort any new pc to continue my gaming again, so plz kindly help me in this situation ..
Hey there!



Thank you for taking your time to share your concern with us. My name is Michelle from the Razer Cortex Technical Support Team. I will be your technical buddy for today.



It was the first time that we got this issue from our user. Our engineering team tested the game on different devices with Razer Cortex installed and tried to reproduce this issue, but we are sorry that we did not encounter such an issue on our side. Also, none of the other users reported the same issue before.



Here could you please try to contact the Valorant support to figure out the causes of this issue?



Thank you very much for trusting us.



Take care and have a great day!



Best regards,

Michelle Chang

Razer Cortex Team