So, I hate to say this about Razer, but I think I might have had the worst customer service experience ever in my life.



Talking to Razer Support for almost a week trying to get my 17" 2017 Blade Pro fixed. They would not issue me an RMA for my broken keyboard LED, swollen battery and popped screws, because I was out of warranty, despite me telling them multiple times I had bought an extended warranty and attaching a copy of my Razer Care Service contract.



For almost a week, no-one in Razer Support told me, verbally nor while communicating with me about my case the through multiple emails, that I just needed to call someone else - Razer Care, which evidently is not the same company. And by now, my Extended Warranty has expired on August 24th, two day days late and now Razer Care refused to help either.



I love my RBP, it was my daily driver, till the battery popped almost all my screws, but this lack of actually telling me what I needed to do was kinda unprofessional, borderline shady. It was pretty simple when the person on the phone told me I needed to call someone else - I called Razer Care and they picked right up and told me the bad news.



Do I have any chance of help from the Razer Support Gods? I hope so.



Anyway - thanks for making such awesome gaming products. I can't wait for my Razer Tartarus to show up next week!