Video Card seems dead, how can I tell for sure? | Razer Insider
Skip to main content
Question

Video Card seems dead, how can I tell for sure?

  • April 3, 2025
  • 1 reply
  • 15 views

Blade 18  - 13th Gen i9 13950HX 240Hz screen running the RTX 4090.

Recently this thing started stuttering so badly in-game I have had to stop using it for anything but email and work related stuff. I can switch it to use the Integrated and any non-gaming seems to work just fine on the Nvidia (though it does stutter from time to time).

After purchasing a 3k+ laptop a few years ago I hate to think I am simply out of luck with a brick on my hands.

I have updated all drivers, all apps, BIOS related items, etc all to no avail. Is there any way I can determine what is going on with the card and/or options to fix it???

This topic has been closed for replies.

1 Reply

Razer.Ten
  • Razer Support
  • April 3, 2025

Hey ​@seschu01,

Have you already performed a factory reset on your Blade 18? If yes, please send me a PM with the serial number so I can verify it in our system and use it to create your case.

 

 


*Thread locked to curb conversation to PM.