Hi, i was gone for like a week and come back and the dongle keeps disconnecting and connecting. I tried different ports and another pc, same issue on that pc too. It works fine wired but not with the dongle, i cant update the firmware either bc the dongle has to be connected but as i already mentioned it doesnt connect.
Idk if there is a fix. If not does anyone know if there are replacement dongles for this mouse?
Hey there,
I understand that your dongle keeps disconnecting and reconnecting even after trying different USB ports and another PC. Please try the troubleshooting steps below to help resolve the issue:
Power is important. Make sure your mouse is fully charged.
Switch it ON. Make sure wireless mode is ON or the mouse is switched to the correct wireless mode.
Verify Windows is up to date.
Connect the USB dongle directly to the PC and verify there is a clear line of sight from the mouse to the dongle.
Download and run the Pairing Utility for your mouse. If your device is not listed, skip this step.
Check if a software is causing the issue by closing all Razer apps and software.
If closing Razer Synapse fixed the issue, reinstall your mouse drivers, and perform a clean reinstall of Razer Synapse.
If the issue persists after performing the troubleshooting steps, please send me a private message along with your device's serial number so I can check its details in our system and assist you further. Thank you!
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