Viper Ultimate Dongle constantly disconnecting

Until maybe 2-3 weeks ago my dongle had been working in the included dock (even then I only just started using it there, for whatever reason just thought the usb port was a placeholder and didn’t think it could be used oops). Either way now no matter where i plug it be it into the PC (any port) or the dock it won’t stay connected. wired connection still works but this is oof. any help or steps towards a replacement dongle would be appreciated! I’ve had this since Nov 2022 so I’m definitely trying to milk as much use out of it as possible before upgrading :) (As seen on similar posts, I do have the S/N number ready)