Viper ultimate holds clicks and stop working wireless | Razer Insider
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Question

Viper ultimate holds clicks and stop working wireless

  • October 24, 2023
  • 1 reply
  • 146 views

Hello guys,

 

I really need help. 

Yesterday the mouse was working fine but this morning I immediatly saw something strange. First, I noticed that the wireless through the dock doesn’t work anymore and, connecting the mouse with the cable, it keeps having problems: sometimes the cursor stops randomly, like if the mouse shut down and every time I click it’s like the mouse it’s holding down the click for half a second (both right and left clicks). I searched opn the Razer page a driver update and, when I finished, the mouse stopped to work completly (I restarted the pc, changed port but nothing).

 

Now I’m using my old Deathadder but it has problems too, if I dont move it it goes like in stand-by (cabled).

 

PLEASE HELP

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1 Reply

Razer.Aero
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  • Razer Support
  • 3234 replies
  • October 26, 2023

Hi bobbyyyyyyyy,

Does the behavior happen while the Razer Synapse is closed or disabled? Can you take a video of your device that shows the problem you just described? Save the shareable files via any online drive account listed here and PM me the device serial number so I can verify its model and check my resources for other workarounds. All the best!

*Thread locked to curb the conversation to PMs.


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