Viper Ultimate - Issue waking from power saving | Razer Insider
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Hello and I apologize in advance if this had been asked or stickied somewhere. I looked but did not see anything regarding this issue. I bought a Viper Ultimate a little over a week ago to replace a mouse I was unhappy with. So far I really like it and it performs well. However one very annoying issue I am having is that the mouse does not wake up from sleep upon movement or button clicking. I have to place it on the dock to wake it and even then sometimes I have to do it more than once. Also switching the power button on the mouse and back on will wake it. Very rarely it will wake on movement but I can remember three to four times ever that it has. Known issue, something that might have a work around, or potentially a defective unit? It doesn't appear you can turn off the sleep option beyond 15 minutes in Synapse. Thanks in advance, appreciate any help.
You may need to update the firmware of your mouse to fix this issue. Do send me the serial number. I'll have to verify its model and give you the link on how to update your mouse's firmware. Let's go from there.



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