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viper ultimate pro

  • February 28, 2025
  • 1 reply
  • 24 views

Hello, I have a problem with my mouse. The mouse cursor freezes for a couple of seconds. Serial number: RC30-030501

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1 Reply

Razer.Aero
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  • Razer Support
  • March 1, 2025

Hi Baxbuny,

I understand that your Razer Viper Ultimate cursor is having an issue. Does this issue happen while you are wireless or wired? To isolate the problem, try testing your mouse on another computer. Make sure that your mouse is directly connected to a USB port on your computer. To fix the issue, follow the troubleshooting steps here. If the steps don’t work, please send me a PM with your mouse serial number and proof of purchase so that I can check for replacement options. All the best!


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