Hello, I have a problem with my mouse. The mouse cursor freezes for a couple of seconds. Serial number: RC30-030501
Question
viper ultimate pro
This topic has been closed for replies.
- Razer Support
Hi Baxbuny,
I understand that your Razer Viper Ultimate cursor is having an issue. Does this issue happen while you are wireless or wired? To isolate the problem, try testing your mouse on another computer. Make sure that your mouse is directly connected to a USB port on your computer. To fix the issue, follow the troubleshooting steps here. If the steps don’t work, please send me a PM with your mouse serial number and proof of purchase so that I can check for replacement options. All the best!
*Thread locked to curb the conversation to PMs.
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.